FAQ
Ordering & Availability
Q: Do you have all appliances in stock?
A: We carry a wide range of products from top brands. While many items are in stock and ready to ship, some models are special‑order and may require additional lead time. Product pages display the most accurate availability. If you’re on a tight schedule, please contact us before ordering to confirm stock.
Q: Can I place my order online?
A: Yes! You can securely place your order directly on our website 24/7. If you’d prefer personal assistance, our appliance specialists are also available by phone or chat to help you choose the perfect product.
Q: Can I modify or cancel my order after it’s placed?
A: We process orders quickly to ensure fast delivery, so changes may be limited. If you need to modify or cancel, reach out to our support team as soon as possible. Once an order has shipped, cancellation may not be possible.
Delivery & Installation
Q: What delivery options do you offer?
A: We offer standard curbside delivery, white‑glove delivery, and in‑home installation services in select areas. Delivery options and pricing will be displayed at checkout based on your zip code.
Q: Can I schedule a specific delivery date?
A: Our logistics team will contact you once your order is ready to ship to arrange a delivery window that works for you. While we can’t guarantee exact times, we do our best to accommodate your schedule.
Q: Do you offer installation services?
A: Yes! For many appliances, we offer professional installation, including removal of old units if needed. Availability depends on your location and the type of product. Check the product page or contact us for details.
Q: Do you haul away old appliances?
A: In most areas, yes. When scheduling your delivery and installation, you’ll have the option to add haul‑away service for an additional fee.
Pricing & Payment
Q: Do you match prices?
A: We work hard to offer competitive pricing every day. If you find the same product at a lower advertised price from an authorized dealer, let us know—we’ll do our best to match or beat it.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and select financing options. Full details are available at checkout.
Q: Do you charge sales tax?
A: Sales tax is calculated based on your shipping address and local tax regulations. The exact amount will be shown before you complete your purchase.
Returns & Warranties
Q: What is your return policy?
A: Unused and unopened products may be returned within 30 days of delivery, subject to a restocking fee and return shipping costs. Please see our full return policy for details and exclusions.
Q: What if my appliance arrives damaged?
A: Inspect your order upon delivery. If you notice any damage, note it with the delivery team and contact us immediately. We’ll work quickly to resolve the issue with a replacement or repair.
Q: Do your products come with a warranty?
A: Yes! All appliances include the manufacturer’s warranty, and many models qualify for extended protection plans for added peace of mind. Look for protection plan options on each product page.
Customer Support
Q: How can I reach JJ Kohl Appliances if I have questions?
A: Our appliance experts are here to help! You can reach us by phone, email, or live chat during business hours. Visit our Contact Us page for current hours and contact details.
Q: Do you have a showroom?
A: Yes. We welcome you to visit our showroom to see select appliances in person. Check our showroom hours and location details on our website.
Q: Can I get help choosing the right appliance?
A: Absolutely. Whether you’re remodeling a kitchen or replacing a single unit, our team can guide you through sizes, finishes, features, and energy efficiency to make sure you choose the best fit.
